Terms of use of the site

These Website Terms of Use define the rules for accessing the METPROM website, using the information published on the website, submitting requests, working with feedback forms and using other website functions.

By using the website https://metprom.com.ua/, browsing pages, submitting a request or sending a message through the website forms, the user confirms that they have read these Terms and agree to comply with them.

1. General provisions

1.1. The METPROM website is intended to provide information about metal products, related goods, terms for submitting requests, payment, delivery, cutting, exchange and return.

1.2. The information on the website is provided for reference and helps the user select the required items, clarify product specifications and submit a request to contact a manager.

1.3. The website may only be used in a lawful manner, without violating the rights of other persons, the operation of the website, its technical infrastructure and the requirements of Ukrainian law.

2. Product information

2.1. The website may contain product names, descriptions, specifications, photos, prices, units of measurement, information about availability, delivery, cutting and other data.

2.2. METPROM makes efforts to ensure that the information on the website is correct and up to date; however, some data may require clarification, including price, availability, weight, dimensions, steel grade, cutting options and delivery method.

2.3. Product photos on the website may be illustrative. Appearance, shade, marking, form of supply or configuration may differ depending on the specific batch, manufacturer, standard or agreed order terms.

3. Prices and availability

3.1. Prices on the website may be indicated in the “from” format and used as indicative information for preliminary reference.

3.2. The final product price is confirmed by the manager after clarifying current availability, quantity, unit of measurement, weight, length, cutting, order bundling, delivery method and other order parameters.

3.3. Product availability on the website does not always mean that a specific item is available in the required quantity at the time of the user’s inquiry. Availability information is clarified during request processing.

3.4. METPROM has the right to change information about products, prices, availability, specifications and supply terms without prior notice, unless otherwise agreed with the buyer within a specific order.

4. Requests and website forms

4.1. The website may provide feedback forms, quick order forms, price inquiry forms, availability inquiry forms, consultation forms or other inquiry forms.

4.2. Submitting a request through the website is not an automatic confirmation of an order, product availability, final price or the possibility of supply without additional agreement with the manager.

4.3. After receiving a request, the manager may contact the user to clarify items, quantity, dimensions, steel or alloy grade, need for cutting, delivery method, payment and other terms.

4.4. The user is responsible for the accuracy of the contact details and information submitted through the website forms or other communication channels.

5. Use of website materials

5.1. Texts, page structure, images, design elements, logos, names, tables, product descriptions and other website materials may be subject to intellectual property rights.

5.2. Copying, reproducing, distributing, publishing or otherwise using website materials without the permission of the rights holder is not allowed, except in cases directly provided for by Ukrainian law.

5.3. It is allowed to use information from the website for personal reference, product selection, submitting a request or communication with the manager.

6. Prohibited actions

When using the website, it is prohibited to:

use the website for illegal actions or violation of the rights of other persons;
provide false, incorrect or someone else’s contact details;
interfere with the operation of the website, servers, databases or technical infrastructure;
attempt to gain unauthorized access to closed sections of the website, accounts or service information;
upload or transmit malicious code, spam, automated requests or other materials that may disrupt the operation of the website;
copy website materials for commercial use without permission.

7. Technical operation of the website

7.1. METPROM aims to ensure stable website operation, but does not guarantee that the website will be available continuously, without errors, technical failures or interruptions.

7.2. Access to the website may be temporarily restricted in case of maintenance, updates, error correction, actions of the hosting provider, internet connection failures or other circumstances beyond METPROM’s control.

7.3. METPROM is not responsible for the inability to use the website if such inability is caused by technical problems on the user’s side, provider’s side, browser, device or third-party services.

8. Links to third-party resources

8.1. The website may contain links to third-party resources, delivery services, payment services, information pages or other websites.

8.2. METPROM does not control the content, privacy policies, terms of use or operation of third-party resources if they do not belong to METPROM.

8.3. The user follows third-party links at their own discretion.

9. Personal data

9.1. When using website forms, the user may provide personal data: name, phone number, email, message, order details or other information required to process the inquiry.

9.2. Personal data is processed in accordance with the Privacy Policy published on the website.

Go to the Privacy Policy

10. Liability

10.1. The user is independently responsible for the actions they perform on the website, as well as for the accuracy of the information submitted through website forms or other communication channels.

10.2. METPROM is not responsible for losses that may arise as a result of improper use of the website, incorrectly provided data, technical failures, actions of third parties or use of information from the website without additional clarification from the manager.

10.3. Information on the website does not replace individual agreement of the terms of a specific order. Before payment, cutting, delivery or order fulfillment, the user must clarify all important parameters with the manager.

11. Connection with other website documents

These Website Terms of Use apply together with other documents published on the website:

12. Changes to the Website Terms of Use

METPROM may update these Website Terms of Use in case of changes to the website functionality, operating terms, service structure, legal requirements or internal processes.

The current version of the Website Terms of Use is published on this page.