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CheckoutThis Public Offer Agreement defines the terms of use of the METPROM website, submitting requests, agreeing orders, payment, delivery, exchange and return of goods.
Before using the website, submitting a request or ordering goods, please carefully read the terms of this Agreement. If you do not agree with the terms of the Agreement, please do not submit a request and do not use the website functions related to ordering goods.
Seller information
Seller: Individual Entrepreneur STEPANCHUK OLEG MYKOLAYOVYCH
EDRPOU code / RNOKPP: 3341213690
E-mail: metall@metprom.com.ua
Website: https://metprom.com.ua/
Payment details: provided to the buyer after the order, current price, availability, cutting terms and delivery terms have been agreed.
1. General provisions
1.1. This Agreement is a public offer and regulates the relationship between the seller of goods presented on the website and the website user or buyer.
1.2. The following terms are used in this Agreement:
- Website — the METPROM website located at https://metprom.com.ua/, which contains information about metal products, terms for submitting requests, ordering, payment and delivery.
- Seller — a business entity that sells goods through the METPROM website.
- Buyer — an individual or legal entity that submits a request, places an order or purchases goods.
- Goods — metal products, related products or other items presented on the website.
- Request — a buyer’s inquiry through the website, phone, email or another communication channel to clarify price, availability, cutting, delivery and other terms.
- Order — a list of goods, quantity, price, payment terms, delivery terms and other essential terms agreed between the seller and the buyer.
1.3. The information on the website is for informational purposes and does not always mean that a specific product is available in the required quantity at the time of the buyer’s inquiry.
1.4. Prices on the website may be indicated in the “from” format and require confirmation by the manager before payment or order fulfillment.
2. Subject of the agreement
2.1. The seller gives the buyer the opportunity to view goods on the website, submit a request, clarify the current price, availability, cutting, order bundling, delivery and payment terms.
2.2. The buyer submits a request or places an order, and after clarifying the details, the seller confirms the possibility of supply, final cost, deadlines, payment method and delivery method.
2.3. The order is considered agreed after the seller confirms the main terms: product name, quantity, unit of measurement, price, availability, cutting, delivery and payment method.
3. Submitting a request and agreeing an order
3.1. The buyer may submit a request through the cart, quick order form, feedback form, phone, email or another available communication channel.
3.2. After receiving the request, the manager contacts the buyer to clarify the order details: items, quantity, dimensions, steel or alloy grade, need for cutting, delivery method and payment method.
3.3. Submitting a request on the website by itself does not mean automatic confirmation of product availability, final price or the possibility of supply without additional agreement.
3.4. If the product is unavailable, the price has changed, another configuration is required or delivery is impossible by the selected method, the manager offers the buyer available options or clarifies further actions.
4. Prices and units of measurement
4.1. Prices on the website may be indicated per kilogram, meter, ton, sheet, piece or another unit of measurement depending on the type of goods.
4.2. For some goods, the price may be indicative or shown in the “from” format, because the final cost depends on the current price, quantity, weight, length, cutting, order bundling and delivery terms.
4.3. The final cost of the order is confirmed by the manager after all order parameters have been clarified.
4.4. The seller has the right to change prices on the website without prior notice. Such changes do not affect orders that have already been agreed and confirmed, unless otherwise agreed by the parties.
5. Payment
5.1. Payment is made after the order has been confirmed by the manager and the final amount has been agreed.
5.2. The main payment method is cashless payment by invoice provided after the order has been agreed.
5.3. A flexible discount system is available for regular buyers and wholesale orders.
5.4. The order is transferred to processing after all essential terms have been agreed and the payment terms have been fulfilled, unless otherwise agreed by the parties.
6. Delivery and pickup
6.1. Delivery of metal products is agreed individually, taking into account the weight, dimensions, length, number of packages, shipping direction and carrier capabilities.
6.2. Available delivery methods may include Nova Poshta, Delivery, SAT, freight delivery or pickup by prior agreement.
6.3. The cost and delivery time depend on the selected delivery method, carrier tariffs, cargo parameters and shipping direction.
6.4. If the goods have significant length or non-standard dimensions, cutting may be agreed for easier transportation.
7. Cutting and individual parameters
7.1. If necessary, the buyer may agree on cutting metal products or preparing goods according to individual parameters.
7.2. The terms, possibility, deadlines and cost of cutting are clarified separately for a specific product and order.
7.3. The buyer is responsible for the correctness of the provided dimensions, quantity and other parameters if the goods are prepared according to the buyer’s individual order.
7.4. Goods cut or prepared according to the buyer’s individual parameters may have restrictions on exchange or return if such goods cannot be sold to another buyer without significant losses.
8. Exchange, return and warranties
8.1. Exchange and return of goods are carried out in accordance with the legislation of Ukraine and the terms specified on the “Warranties, Exchange and Return” page.
8.2. The buyer must inspect the goods upon receipt: number of packages, packaging integrity, item compliance, dimensions and visible damage.
8.3. If damage, shortage or non-compliance of the goods is detected, the buyer must inform the manager as soon as possible and provide the information required to review the request.
8.4. If the goods were cut, bundled or prepared according to the buyer’s agreed individual parameters, the possibility of exchange or return is considered separately.
Learn more about warranties, exchange and return
9. Buyer’s rights and obligations
9.1. The buyer has the right to receive information about the goods, current price, availability, payment terms, delivery terms, cutting and return conditions.
9.2. The buyer is obliged to provide accurate contact details, correctly specify the order parameters and check the agreed terms before confirming the order.
9.3. The buyer is responsible for errors in the data provided when submitting a request or agreeing individual product parameters.
10. Seller’s rights and obligations
10.1. The seller has the right to clarify order parameters, current availability, price, possibility of cutting, delivery and other terms before confirming the order.
10.2. The seller has the right to refuse to fulfill a request if the goods are unavailable, the price has changed, supply is impossible or the buyer has not agreed the essential terms of the order.
10.3. The seller undertakes to provide the buyer with the information necessary to agree the order, payment, delivery and receipt of the goods.
11. Personal data
11.1. When submitting a request or placing an order, the buyer may provide personal data: name, phone number, email, address or other data required to process the inquiry and fulfill the order.
11.2. Personal data is processed in accordance with the Privacy Policy published on the website.
12. Liability of the parties
12.1. The parties are liable for non-performance or improper performance of their obligations in accordance with the legislation of Ukraine and the terms of this Agreement.
12.2. The seller is not responsible for delivery delays caused by the actions of carriers, force majeure circumstances, errors in the buyer’s data or other circumstances beyond the seller’s control.
12.3. The seller is not responsible for the inability to fulfill an order if the buyer provided incomplete, inaccurate or false information.
13. Changes to the agreement
13.1. The seller has the right to update the terms of this Agreement in case of changes to the website operation, sales terms, delivery terms, payment terms or legal requirements.
13.2. The current version of the Public Offer Agreement is published on this page.
14. Contacts
For all questions regarding submitting a request, agreeing an order, payment, delivery, exchange or return of goods, the buyer may contact us through the contacts page.
