Privacy Policy

This Privacy Policy explains which personal data may be collected and processed when using the METPROM website, for what purpose it is used, and how the user can contact us regarding matters related to personal data.

By using the website, submitting a request, filling out a feedback form or placing an order, the user agrees to the terms of this Privacy Policy.

What data may be collected

When using the website, the following data may be processed:

the name of the user or contact person;
phone number;
email address;
message text or comment to the request;
information about selected goods, quantity, order parameters, delivery and payment;
technical information about website use, if it is transmitted by the browser or analytics services.

Purpose of personal data processing

Personal data is used to process inquiries, clarify the price and availability of metal products, agree cutting terms, order bundling, delivery, payment and order fulfillment.

The data may also be used to contact the customer, provide consultation, prepare an invoice or other documents, improve the website operation and analyze the convenience of using the service.

Feedback forms and requests

The website may contain feedback forms, quick order forms, price inquiry forms, availability inquiry forms or consultation forms. The data left by the user in such forms is transferred for processing of the inquiry by the manager.

By submitting contact details through a form on the website, the user confirms that they provide them voluntarily and allow this data to be used for communication regarding their inquiry or order.

Data processing when placing an order

When placing an order, contact details, information about goods, delivery method, payment method and other data required to agree and fulfill the order may be processed.

Since metal products often require clarification of price, weight, dimensions, cutting and delivery, the manager may contact the user to confirm the details before fulfilling the order.

Cookies and technical data

The website may use cookies and similar technologies for the correct operation of website functions, saving settings, cart operation, improving user convenience and analyzing traffic.

The user may restrict or disable cookies in their browser settings. At the same time, some website functions may not work correctly without the necessary cookies.

Analytics services and third-party services

Web analytics services, advertising or technical tools may be used to analyze website performance and improve its efficiency. Such services may process technical data in accordance with their own privacy policies.

If additional analytics, advertising, online chat, payment or logistics tools are connected to the website, the scope of data processing may depend on the functionality of the relevant service.

Transfer of data to third parties

Personal data may be transferred to third parties only in cases necessary to process an inquiry, fulfill an order, deliver goods, process payment, prepare documents or comply with the requirements of Ukrainian law.

Such third parties may include delivery services, transport companies, payment services, hosting providers, technical contractors or other persons involved in the operation of the website and fulfillment of the order.

Protection of personal data

METPROM takes reasonable organizational and technical measures to protect personal data from unauthorized access, loss, alteration, disclosure or unlawful use.

Access to personal data is granted only to persons who need it to process inquiries, fulfill orders, provide technical support for the website or perform other related tasks.

Data retention period

Personal data is stored for the period necessary to process the inquiry, fulfill the order, maintain records, resolve possible issues related to the order or comply with the requirements of Ukrainian law.

After the necessary retention period ends, the data may be deleted or anonymized if its further storage is not required.

User rights

The user has the right to contact us regarding their personal data, including to clarify information about its processing, correct inaccurate data, withdraw consent or delete data in cases provided for by Ukrainian law.

To contact us regarding personal data, the user may write to the email address or contact us through the contacts page.

Changes to the Privacy Policy

METPROM may update this Privacy Policy in case of changes to the website functionality, connection of new services, changes in the data processing procedure or legal requirements.

The current version of the Privacy Policy is published on this page.